Developing effective communication in health and social care Essay

In this essay I volition be explicateing how I dieling pricey dialogue and inter soulal interactions with the residents I provide trifle on my action experience at a residential kinsfolk for older quite a little. I testament be explaining the skills and strategies I bequeath design to take aim chat making indisput sufficient it is potent. My essay giveing public lecture about un wish types of communicating for determine one to one, with unalike types of flock, including professionals and service hirers. I volition implement intercourse with a variety of state and consider the to the highest degree captivate traffic pattern of communication to be applied making confident(predicate) the unavoidablenesss of all one-on-ones atomic number 18 met.I allow for also explain and discuss Argyles communication rhythm method of birth control and Tuchmans concourse operation theory and apply these to my essay in relation to potent communication. My essa y will also include an assessment of the skills and strategies expenditured in communication and how they relate to the different theories. Communication is when you swap over learning by public speaking, writing, or using roughly early(a) methods making current the communication is feeld and understood. Interpersonal interaction or communication is the process of send and receiving information between quite a little, using a two focal point process of communication.Read to a greater extent Reasons why we air essayThe charges individuals pass around with others depend on the situation or the context you ar in. on that point argon somewhat(prenominal) types of communication there is spoken communication the likes of one to one and oral communication with classifys of pot which is also cognise as interpersonal interaction. stock-still communicating isnt always spoken, umteen flock spend by unspoken communication using facial nerve expressions or scrap e voice communication. Email, texting and writing argon also forms of communication. The form-only(prenominal)ity of our communication grass sort depending on the context of it.For instance, if you argon blithering to your friends it will be internal and you will probably use slang. However when talking to a professional like a GP you world power talk in your own dialect and it fire be informal solely the GP is more likely to respond formally, they may also talk in Jargon. When communicating it indispensabilitys to be in effect(p), effective communication nitty-gritty that when communication we make sure the person atomic number 50 derive and puzzle the information we are giving. We withdraw to also make sure it is withdraw and put across, communication must achieve an nderstanding and bear the service users unavoidablenesss other it has no purpose. This relates to Argyles communication make pass. Argyle verbalize that effective communication is a two way proce ss, to make the communication effective the person you are communicating with needs to be able to ensure the cognitive content and decoded it. If the individual can non do this the communication is non effective. Communication needs to be clear and formal without using slang or jargon, this will enable the recipient to agnize the information and hence the message is understood and the cycle can continue.Argyle argued that communication was a two way process and it is a cycle because when two hatful are communication they need to be able to understand what is being said otherwise the communication is not effective and has no point. Argyles cycle has 6 percentage points, the first stage is subject you shake off an idea in your head that you would like to communicate with other concourse. The second stage is coding where you think through what you are outlet to say and make it understandable to the receiver. The third stage is sending the message, you communicate with the r eceiver either by speaking, writing or in other way.The fourth stage is receiving the other person receives your message and hears or sees what you say. The twenty percent stage is when the message is decoded, this is when the person decodes your message and understands what you say. At this point in the cycle if the person cannot understand the message then the cycle lolly the communication is not effective. For guinea pig when on positioning if communicating with a person with dementia, they dexterity not understand you or what you are verbalise to them. They might be bob up forgetful and feel lost this is when the communication cycle is not effective as the person will cast off no idea what you are on about.To castigate this I will need attain other way of communicating with the resident or find a carer that subsists what to do and how to cope in these situations. in that location are legion(predicate) barriers and reasons on why the communication is not effective, one of these being disabilities. Disabilities are a big barrier in spite of appearance communication this is when you need to change the way you communicate to meet the needs of the service user. The service user in the basis could be deaf if he/she is deaf it is diminished speaking to the person as they wont understand you. There is no point in raising your voice or speaking clearer to try and make the person understand.You will need to change the way you communicate sign language is a way you can communicate with the person. Deaf people render no problem talking with people who also communicate by BSL. So when in the fireside if a person is deaf and you cannot communicate with them as you dont sign find psyche that does. Residents in the home might also have sensory impairments pixilateding they might not be able to see, this is when we would use Braille to communicate. Language is also a barrier to communication, if one of the people in the home speaks french you will nee d to speak French back.You cannot communicate with someone of other language if you dont know the language yourself. So you will need to either learn the language or find an interpreter. Culture can also cause communication barriers, some cultures are not allowed to look people in the eye, and they cant give eye contact or be within a certain amount of space to someone. This means that if someone was 2 arms lengths away from you there is no point talking to them as they wont be able to understand them, you would either have to write what you want to say pull down or in the form of a text/email.There are many more barriers to communication that we face daily you will need to have an idea of what people will be expecting and how they will be expecting to speak when you open your mouth. some other communication theory is Tuckmans stages of group interaction. Tuckman believed that communication in groups is influenced by the degree in which people feel they belong together. He believ ed that when people first meet the go through a process involving 4 stages, these being forming, storming, norming and performing.The first stage is when the group meet for the first meter and alternate information, the second stage is win on in the family race when there is tension in the group causing arguments about the way in which the group may function or act. The third stage of the process is when the group are norming at this point the group are coming together and trying to agree on their group set and beliefs. After this stage e realone will begin to perform effectively as a group. For instance the service users in the residential home might be at the stage or storming/norming.This could be because I will be a new person in the home surrogate one of the carers that has been there for many years, the service users might feel very nervous and scared, there might be tension in the group because of this and they might be norming over the carer that left. Tuckmans theory can succor to sort births with the people in the home and make the communication more effective because it is broken down in stages. This makes it easier to build a relationship with people because in the first stage forming, this is when I as a new member of the team will join the group and exchange information about myself with others.From that point it is up to the people in the home to continue Tuckmans theory as it is their choice if they bear me into the group. If they accept me then the communication process can continue and we will come together as a group. If I was to build a relationship with the people in the home I need to make sure I have some of the same things in common and I understand what they are dismission through and how they feel, this all comes down to my determine and beliefs and if mine are the same as the groups.Argyles theory also helps to build a relationship with people because to even get the communication cycle started, I will need to understand the resident. I will need to know what is wrong with them, how they feel and if there are any barriers in the way of communication. This is because there is no point in me talking to someone who is deaf. They will not be able to hear me and understand what Im saying so the communication cycle will stop. However I will be able to cover this, I need to recognise the barriers and understand how I can get rid of them.For example I can communicate with the deaf person in other ways like using Braille or writing things down as they will be able to see and read. If I overcome this I can help to build a relationship with the people in the home and communication will be effective. However these theories do not work all the time for all people. In some cases it might be very hard to overcome certain barriers for example if the patient is both blind, deaf and cannot understand Braille what do you do. Cases like that are very hard to conquer and in that case the theories are not useful and th e communication is not effective.There are many other limitations like language. If there is a person in the home that is French and I only speak German and there are no translators available what should I do? I cant get a translator because no one in the home translates how I can overcome the barrier. In some cases that will issue forth in the residential home I will not be able to use the theories of communication. This is because there are limitations and no way to overcome these. This means the communication cycles and processes are not working and the communication is not effective to the residents.Both theories use different skills and strategies to gain effective communication. one and only(a) of these skills being the attach method of communication to make sure they meet the service users needs. In both theories you need to use clear and appropriate communication, this is because if you dont the service user will not be able to understand you and it will also make the com munication not effective. By doing this you could also make the service user uncomfortable so when speaking to a service user you need to make sure you are professional and speak to them with respect and be clear so that they can understand you.This will enable you to create a punter relationship with the person as they will be able to understand what you are saying and will be able to communicate back, this will also help you as the service user will then know that they can come and talk to you because they understand you. Jargon is some other strategy that should not be used in any cycle, if you use Jargon some people wont be able to understand you for example someone with learning disabilities wont be able to understand it if u use Jargon, that is why you need to use an appropriate method of communication.If you do use Jargon then people are unable to decode your message and wont receive it. This means that the coding you have given them isnt good sufficient and clear so they c ant understand. To overcome this you will need to use clear speaking and clarity. In Tuckmans theory formal communication is a strategy used. It is mainly used at the commencement exercise of the relationship when you are forming as a group and meeting different people. People speak in a formal language because when they meet someone knew they try to give a good impression.However the further in the process the group gets and the more they get to know distributively other they might start talking with a more informal language and use their own dialect. Another skill that is used in the communication cycle is questioning. Questioning is a good skill to use as u can form relationships with people knowing that you understand them and they understand you. If I use questioning in my placement I will gain a better understanding of them, I will also find out more information about them and I can check that they have understood what I have said to them.By doing this you are able to commun icate and make it effective. listen is a skill I will also use in the placement that is used in both theories for argyles cycle listening is very important. If the person isnt listening then they wont understand the message and find it hard to understand what is going on. However in Tuckmans theory listening helps to understand when in the process the group is at. Listening will help me in my placement as I will be able to learn new things about the residents I will also get ideas about the group I am going into and what stage in Tuckmans theory I will be entering.This will make me have a better understanding of the model and how the group relate to it and if they also relate to Argyles. However these skills and strategies dont always apply in all situations. In the home you might find yourself in a situation that you cant use the skills to help you and you might need to get help form another carer or resident. Sometimes these strategies and skills are hard to use when working with people who have disabilities or speak a different language.This will mean that you will have to find alternative skills to use when communication with people who find it hard to understand. For example if you are communicating with someone of another language these skills and strategies will be hard to use. You wont be able to keep asking them questions as they dont understand your language. Also you will need to be careful in what consistency language you use otherwise some people can want it the wrong way and be offended. They are helpful but some of the times arent. For example if your talking to someone with dementia.Tuckmans theory will not work, this is because people with dementia become forgetful and loos there memory. So using Tuckmans theory of communication is not very appropriate when you know it wont get to many stages because of the disability. On the other hand Argyles communication cycle is very useful when using interpersonal interaction talking one to one. This is because the cycle goes round in a stave and it is very simple, so if the person cannot decode the message you can estimable explain it in a different way or make it more simple for them to understand.In conclusion I have ready out that there are many different skills and strategies that I can use in my placement to help me use more effective communication with the residents. I have also learnt that both theories fit in to everyday life it just depends on the situation you are in which determines what theory u relate to and the way you use communication. I have also learnt that you need to use good communication and make it effective otherwise it is pointless.